Community Navigators

This project is run by partnership with Bristol Community Health and North Bristol Advice Centre as the lead partners.


This partnership also includes Ambition Lawrence Weston, Avonmouth Community Centre, Barton Hill Settlement, The Care Forum, Shirehampton Community Action Forum, Southmead Development Trust and Southville Community Development Association

What is the project?

Community Navigators is a service that informs isolated and lonely older people of community activities and services by providing them with information, signposting and introductions to range of local services, through one-to-one-support as well as outreach sessions.


What does the project do?

It is a signposting and support service that helps older people in Bristol feel happier, healthier and less lonely by connecting them with their community.

Community Navigators offer free personal signposting and support for older people who want to do more in their local area. It aims to improve confidence and wellbeing and tackle loneliness through friendly, trained ‘navigators’, who make contact with older people, get to know them and share information on different things that are happening where they live. Whether it is meeting people, becoming more active, rekindling old hobbies, volunteering or learning something new - the community navigator can point them in the right direction.

If the person needs extra support, the community navigator can come along with them when they try something for the first time. They can also support the older person with any concerns that they have about getting out and about – including safety, transport or money worries – by connecting them with other community and health services to tackle these problems.

The service, which provides short-term support for older people over 50, is completely free and it is available to people in their home or via phone appointments. 


How to get in touch

If you live in North Bristol, call Miranda on 0117 951 5751 or email for more information about the service in your area. If you live in Central, East or South Bristol, call Gemma on 0117 440 9100 or email And to make an online referral please go to 


Why did BAB fund it?

Community Navigators was identified as a key project within the original application based on the learning from a number of different yet similar models across the world. We knew that we wanted a project that provided support to isolated or lonely older people and could connect them to activities, services and support.

There was a lot of talk about social prescribing style projects and while there are similarities, the focus of Community navigators was specifically reducing isolation and loneliness and referrals come from anywhere.

During Summer 2016, BAB hosted collaboration events that showcased good practice Community Navigator examples and invited partners to decide which models would work best in different parts of Bristol.

BAB commissioned 3 Community Navigator contracts to fit into the boundaries used by health and local authorities: Central and East Bristol, North Bristol and South Bristol.


Read about what we've learnt from the Community Navigators

Call us: 0117 928 1539

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